our website is open for you 24/7, however if you need to speak to someone our offices are open Monday to Friday between 9am and 5pm

you can call us on +44(0)1707262200, email us at info@vitalbaby.com or submit a contact us form

if you're interested in collaborating with us, email our marketing team on hello@vitalgroup.co.uk

yes! We've partner with Klarna to offer you flexible way of paying for your order - just select the Klarna option at checkout

we do! Our warranty terms differ depending on where you purchase your item - have a read below;

for electrical items that are purchased directly from our website, we offer a 2-year warranty

for electrical items that are purchased from one of our retailer partners, we offer a 1-year warranty

we offer free shipping on all orders over £40. For any orders under £40, a standard £4.95 shipping cost is added to your order at the checkout

our standard delivery partner is Royal Mail, who deliver our orders via their Tracked 48 Hours service.

once you've placed your order, you should receive an email from our delivery partner to let you know when you parcel is on it's way

for orders placed before 14:00 on weekdays, we aim to process and dispatch on the same day via Royal Mail’s Tracked 48 hours service.

orders placed after 14:00 on weekdays will be processed and dispatched the next working day.

orders placed after 14:00 between Friday and Sunday will be processed on the following working day.

If, for whatever reason, upon receiving your order you no longer want it, you are free to return it to us within 14 days of your purchase date for a full refund. Please note;

• products must be unopened and complete in their original packaging.
• you will be responsible for the cost or returning any unwanted items. We strongly recommend you use a tracked, 'signed for service' if returning items.
• ensure that you attach a copy of your order confirmation to allow us to know that the return has come from you.

all returns should be sent to:

Vital Baby Returns, Unit 16 The I.O. Centre, Hearle Way, Hatfield, Hertfordshire, AL10 9EW

not right now, but it's something we're working on. If you are outside of the United Kingdom and would like to place an order, please contact customer service at info@vitalbaby.com and the team will be happy to assist you

you should have received an email from one of our delivery partners to let you know your parcel is on it's way. If you were logged in to your account when your order was placed, sign in to check for updates or contact us

If you complete your order and notice that the delivery address is incorrect, please immediately call customer service on +44(0)1707262200 during working hours (Monday to Friday – 9am to 5pm).

If you have placed your order outside of working hours, please email info@vitalbaby.com, quoting your order reference number and provide the correct address.

If your order as not yet been dispatched, we will do our best to change the delivery address for you.

If your order has arrived damaged, send us an email to info@vitalbaby.com with your order number, a short description of the issue and any photographic evidence you can provide.

our team will then review and contact you to resolve this issue as soon as possible

If your order has arrived and isn't what you expected, send us an email to info@vitalbaby.com with your order number, a short description of the issue and any photographic evidence you can provide.

our team will then review and contact you to resolve this issue as soon as possible

If you think that you have a faulty product, please send us an email with as much detail as possible, including videos, images, order number and proof of purchase, or contact us

our team will do their best to resolve your issue as fast as possible

you can register your warranty on our warranty page